Returns & Exchanges

At BERNY WATCH, we are committed to your satisfaction and offer a 30-day return policy for all timepieces in their original, unworn condition. If you are not completely satisfied with your purchase, we provide a streamlined process for hassle-free returns and exchanges.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team within 30 days of delivery with your order number and reason for return to receive your Return Authorization.

• 2.
  Prepare the Package

  Carefully pack the watch in its original BERNY presentation box, ensuring all protective films, manuals, and warranty cards are included.

• 3.
  Ship the Item

  Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking receipt.

• 4.
  Quality Inspection & Refund

  Once our technicians verify the watch's condition, your refund will be processed to your original payment method within 5-7 business days.